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Product FAQs
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How can I pay?
We accept Visa, MasterCard, American Express, and Discover. When entering your credit card information, please ensure that
your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if
billing information is not 100% accurate.
Please note that this site does not accept any credit cards drawn on banks outside the United States.
When will I receive my products?
We ship most products within 1 business day. Due to variances in availability of some products, please allow up to 2 weeks for delivery on some orders. We ship to all locations. Free shipping is available for Continental U.S. Ground.
How do I change, cancel, return, or replace my order?
Due to our fast shipping process, it is not always possible to change or cancel an order once it has been placed. Please read our Warranty Information if you have any product concerns.
Do you ship to Canada?
Yes, just select the appropriate shipping details when purchasing our product/s.
Do you ship internationally?
This web site does accept orders to be shipped outside the United States. Orders to such addresses are not eligible for expedited
shipping, and may take longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and
taxes levied on the delivery of their orders and for all charges related to returning products to Executive Billiards, if necessary.
Do you ship to APO/FPO addresses?
Yes, we are able to ship to APO/FPO addresses. Orders to such addresses are not eligible for expedited shipping, and may take
longer to arrive than the listed delivery times. Customers are responsible for any applicable duties and taxes levied on the delivery
of their orders and for all charges related to returning products to Executive Billiards, if necessary.
Do you ship to P.O. boxes?
Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.
How do I contact customer service?
You may reach Delta-13.com customer service through our online form, by email sales@executivebilliards.com or
phone (866-915-2058).
How is sales tax calculated?
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
Note that the taxes presented at time of order submission are only an estimate. Final calculation of applicable taxes will be
performed when the order ships, and your credit card is charged.
How do I use a promotion/coupon code?
To redeem a promotion or coupon code in the Executive Billiards Online Shop, enter the code in the appropriate field on the
Shopping Cart page.
Be sure to enter the code with the exact spelling and capitalization as shown. You must click "redeem" in order for the discount to
be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages.
If the code is invalid or expired, a discount will not be applied. Coupon codes cannot be applied to previously placed orders.
Please refer to our standard terms of use for more specific terms and conditions.
Why is the ball rack made from aluminum?
Aluminum is the perfect high-tech material for constructing the truest triangle DELTA-13 ELITE ball rack. Aluminum is used in aerospace products, medical devices, and now a ball rack because of its durability, ability to be cut precisely, and light weight. Aluminum was also selected for the DELTA-13 ELITE to allow it to retain its perfect triangular shape for many generations. It will
never warp, bend, or splinter.
Where did the name DELTA-13 ELITE come from?
"DELTA" is the fourth letter of the Greek alphabet which resembles a triangle. "13" is for Aluminum's atomic number on the
Periodic Table of Elements.
How can you prove that you're "The True Triangle?"
The quality assurance of the DELTA-13 ELITE is guaranteed through the use of a CMM (Coordinate Measuring Machine). The
CMM is one of the top tools in manufacturing to verify precision tolerances. This equipment performs measurements in
increments of .00001 inch.
The CMM measures three key aspects of the DELTA-13 ELITE: the angle of all three corners are 60 degrees (+/- 2 min), the
flatness of all three rails to ensure there are no twists or warping in the rails, and the perpendicularity of all three rails to the
table ensures there is no taper.
No other ball rack on the market can claim such precision.
Why is it important to have a precise triangle?
Having a true triangle, allows the pool balls to be racked in a precise manner, with the maximum number of frozen balls (balls
that are touching each other) which will effectively transmit the cue ball energy on the break shot. This tightly racked set of
object balls will spread effectively with a variety of break shot speeds. The break is one of the most important shots of the game.
Why is my ball rack so noisy?
The unique sound you hear is the "sound of quality." We do not want to add anything to the inside of the ball rack as that would
make it less perfect and more like a wooden rack. If you play golf, it's no different than hitting with a wood driver, and then using a titanium one.
The sound is different, but you get used to it as all the other great features of the ball rack far outweigh the sound difference. Continue using the ball rack and it will set a new standard in your mind. You will come to recognize it with the sound of winning as your opponent racks for you.
If you decide the sound of the rack isn't to your liking, we have added a product that
reduces the sound, comparable to a wooden rack, using the Delta Inserts. The inserts are made of leather with the laser etched
Delta-13 logo.
Why is the DELTA-13 ELITE so expensive?
Expensive equipment and specialized labor are used in this "Made in the USA" product. The price of aluminum has escalated dramatically due to worldwide demand, the cost of mining, and delivery. The precision machining procedures are expensive.
The most technologically advanced CNC (Computer Numerically Controlled) horizontal mills are used to manufacture the most precise ball rack on the market.
Will the DELTA-13 ELITE wear and tear on my cloth?
The DELTA-13 ELITE is anodized which means the color molecules are embedded into the molecules of the aluminum. This
process seals the metal. The metal is actually much smoother than a wooden or plastic ball rack. The acids and oils in our hands break down the varnish and polyurethane used to seal wooden racks.
If you feel a slight drag, it might be the fact that the DELTA-13 ELITE is a little heavier than the wood or plastic racks you are used to.
The balls don't seem to rack any tighter. Why is that?
The rack's job is to compact the balls into as near a perfect triangle (or diamond) as possible. Wooden and plastic racks have
sides that flex under pressure. They can also warp and are not machined into a perfect triangle like the DELTA-13 ELITE. Therefore, the balls are never in perfect alignment with wooden and plastic racks. With many of them, you can't even get all the balls frozen together before removing the rack. Also, unless you are using Super Pro Aramith balls, you cannot trust that the balls are all the
same size. Here's the test: Rack 15 balls with the DELTA-13 ELITE. Place your hands in the back of the rack to tighten the rack. Now, roll the rack along the table with the balls still tight. Are any balls turning? If so, those balls are undersized and will negatively impact your ability to get a tight rack with any rack.
Another possible problem could be the cloth. Over time, the cloth gets worn and the slate underneath gets chipped, especially
near the rack from breaking over time. The fabric also gets dented. The balls tend to fall into these hard-to-see dips when the rack
is removed.
Lastly, humidity may also be a factor. In humid climates, the balls and cloth get moist and pick up dirt. They tend to
cling more and it becomes extremely difficult to get the balls to stay in one place when you remove the rack.
What do I do if the paints chips on the Delta-13 Cast rack?
The powder coat is baked at 450 degrees for durability. If the rack is abused or if it comes in contact with a metal surface, the
paint can chip. We recommend using nail polish to fill the void. Then, use very fine steel wool to buff it after drying to ensure a
smooth finish.
What is the difference between the Delta-13 vs. the Delta-13 Elite?
One piece solid cast aluminum vs. 6061 extruded aluminum with 6 pieces fastened by stainless steel screws
Durable powder coat baked at 450 degrees vs. Anodized
No engraving possible but can be screen printed with logos vs. Customized engraving
Center marks for table alignment vs. No center marks
How do you identify undersized balls?
Many people understand that irregular size balls make it impossible to get a tight rack. Due to the high precision of the Delta-13
racks, you can improve your break by moving the smaller balls to the back of the rack to help maintain a tight rack at the point
of cue ball impact.
Place all the balls in the rack as though you were going to play 8-ball. Compress the balls as you normally
would and move the rack and balls along the cloth. The smaller balls will spin while the other balls stay stationary.
Move the spinning balls to the back of the rack. You may not be able to alleviate all the balls from spinning, but you will certainly improve the tightness of the rack by keeping the balls at the front of the rack, tight.
The goal here is to get all the balls “frozen” on the table so there is no gap between the balls once you remove the rack. The only
other issue you will have is from worn cloth. If balls are moving as you remove the Delta-13, it’s due to worn cloth or chips in
your slate. Once the balls have been racked in the same location for dozens of games, the cloth will be slightly indented and the
balls will have a tendency to fall into those areas. It may be time for some new Simonis cloth! The best way to minimize ball
problems is to use Super Aramith Pro Balls and re-cloth your table.



